Client Confidentiality

Privacy Policy

Total discretion is not an option Vonceltic offers on request. It is the standard against which every engagement is conducted. This page sets out what that means in practice.

Vonceltic Client Privacy Commitment

Vonceltic Security operates a strict, unconditional privacy policy across all client work. The following commitments apply to every engagement, without exception, and without the need for a separate confidentiality agreement:

No photography or filming will take place at any client property under any circumstances. Vonceltic will not photograph, film, or record any aspect of a client engagement, including the property, the dog, training scenarios, or the client's principal, family, or staff.
No client dogs, handlers, or training scenarios will be shared on social media or any other public platform, not as marketing material, not as case studies, not in anonymised form. Vonceltic does not operate social media accounts and does not seek to use client work to generate public attention.
No client names, property locations, or identifying information will ever be disclosed to any third party, for any reason, under any circumstances. Client relationships are private and remain so in perpetuity.
Vonceltic staff, contractors, and associates, past and present, are held to the same standard. Confidentiality obligations extend beyond the duration of any individual engagement.
Complete discretion is guaranteed as a condition of service, not as an add-on, not on request, and not at a premium. It is the baseline.

This policy exists because it reflects how Vonceltic operates, not because it is required. High-profile clients, individuals whose privacy has commercial and personal value, should not have to negotiate confidentiality as a feature. At Vonceltic, it is simply how the business is run.

Why Discretion Matters

This policy exists because our clients require it

Many service providers treat client confidentiality as an afterthought, or worse, as a negotiating point. For clients who are in the public eye, whose security arrangements are sensitive, or whose addresses and movements carry genuine risk if disclosed, this is not acceptable.

Professional footballers, executives, high-net-worth individuals, and estate owners have specific, legitimate reasons to require absolute discretion from every service provider they work with. A security dog trainer who posts photographs of client properties and dogs on Instagram is not a service that serious clients can use, regardless of the quality of the training.

Vonceltic's policy is not a marketing position. It is a practical commitment that allows the service to be used by people for whom it would otherwise be unavailable. It is, for many clients, the reason they choose Vonceltic in the first place.

Website & Data

The following notice covers the collection and handling of personal data submitted via the vonceltic.co.uk website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller for vonceltic.co.uk is Vonceltic Security. For data-related enquiries, use the contact form on this website. We do not publish a postal address.

What Data We Collect

When you submit an enquiry via the contact form on this website, we collect the personal information you provide: your name, telephone number, email address, and any information you choose to include in your message. We do not collect data passively; there are no tracking cookies, analytics scripts, or third-party advertising technologies on this website. No data is collected from visitors who do not submit the contact form.

How We Use Your Data

Information submitted via the contact form is used solely to respond to your enquiry. We do not use it for marketing purposes, do not add you to any mailing list, and do not share it with any third party under any circumstances. Your enquiry is handled directly and personally by Ken. No automated processing is applied to contact form submissions.

Legal Basis for Processing

The legal basis for processing enquiry data is legitimate interests (Article 6(1)(f) UK GDPR), specifically the legitimate interest of responding to a direct enquiry submitted by you for that purpose. Where an engagement proceeds, the legal basis becomes contractual necessity.

Data Retention

Enquiry data from individuals who do not proceed to an engagement is retained only for as long as is necessary to manage that enquiry, and is then deleted. Data relating to active or past client engagements is retained for the period required by applicable law and deleted thereafter. We do not retain personal data beyond what is necessary.

Third-Party Disclosure

Your personal data is never shared with, sold to, or disclosed to any third party. This applies to enquiry data and to client engagement data. No exceptions are made. This is consistent with the client confidentiality commitment set out above, and it applies equally to all personal data we hold.

Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, to request its correction or deletion, to object to processing, and to request restriction of processing. To exercise any of these rights, use the contact form on this website. We will respond within the statutory period. If you believe your data has been handled unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies & Tracking

This website does not use cookies. It does not load third-party analytics, advertising, or tracking scripts. No information about your visit is recorded, stored, or shared. This is consistent with the principle of data minimisation and with our commitment to the privacy of all individuals who interact with Vonceltic.

Changes to This Notice

If this privacy notice is updated, the revised version will be published on this page. We do not notify individuals of changes by email. The date of last revision is shown below.

Last revised: May 2026

Enquiries

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Every enquiry is treated with the same level of discretion described on this page, from first contact through to any engagement that follows.

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